The Patient is the Product: Using Workplace Design to Create a Transformative Experience – Part 2

by Brian Taylor “Signal & Noise” is a bimonthly column by Brian Taylor, AuD.   Customization Rules   Finally, we reach the top of the Progression of Economic Value by transforming patients. In healthcare, according to Joe Pine,1 customized or staged experiences that are inherently memorable and personal are likely to lead to a transformative…

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The Patient is the Product: Using Workplace Design to Create a Transformative Experience

by Brian Taylor “Signal & Noise” is a bimonthly column by Brian Taylor, AuD   “The handshake of the host affects the taste of the roast” –Benjamin Franklin   Query any hearing healthcare provider and she is likely to say she practices patient centered care1. The concept of patient centered care is a broad one,…

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All-time Most Popular Posts: Ethics of Stealing and Deception

Originally published on 8/14/2012,  Ethics of Stealing and Deception, is a post in Hearing Economic’s “But That Would be Wrong” series. It has garnered the most readership of any post at Hearing Economics over the years.   Last time Hearing Economics described thefts and deceptions in professional settings. Transgressions were bizarre, some absurd, but all actually…

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costco hotdogs hearing aids

Most Popular in 2017: Costco Growth – Get Your Hot Dogs and Hearing Aids Here!

Editor’s Note: This post garnered most readership in 2017. It first appeared on April 4, 2017 in Hearing Economics. Costco has enthusiastically embraced hearing aids as store-in-store revenue builders in all of its burgeoning warehouse locations since the mid-90s. The rate of Costco hearing aid center growth (feature image, red) has outstripped warehouse growth (blue) in recent…

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