audiology practice management

As Our Profession Evolves, So Should Our KPI’s: Part 2

Editor’s Note: Business decision-making requires analytics to steer decisions towards profitability. Over the years, the hearing healthcare market has utilized analytics called key performance indicators (KPIs) as their compass when making business decisions. Given the rapid changes occurring in the hearing healthcare arena, we are learning that some KPIs, which were once considered as barometers…

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As Our Profession Evolves, So Should Our KPI’s: Part 1

Editor’s Note: Business decision-making requires analytics to steer decisions towards profitability. Over the years, the hearing healthcare market has utilized analytics called key performance indicators (KPIs) as their compass when making business decisions. Given the rapid changes occurring in the hearing healthcare arena, we are learning that some KPIs, which were once considered as barometers…

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audiology tpa harns

Beware: TPAs and HARNs Can be Wolves in Sheep’s Clothing

Editor’s Note: Over the past few years, there has been a proliferation of third-party programs available to practitioners. These programs appear to provide practitioners with an opportunity to increase their patient load and, ultimately, their revenue stream. In this month’s blog, Dr. Kim Cavitt provides us with an overview of plans offered by third-party administrators…

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The Patient is the Product: Using Workplace Design to Create a Transformative Experience

by Brian Taylor “Signal & Noise” is a bimonthly column by Brian Taylor, AuD   “The handshake of the host affects the taste of the roast” –Benjamin Franklin   Query any hearing healthcare provider and she is likely to say she practices patient centered care1. The concept of patient centered care is a broad one,…

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http://www.drudge.com/news/172783/krugman-dont-underestimate-gop-incompetence

Audiologists Not Immune to Dunning-Kruger Effect

When everyone is thinking alike, then somebody isn’t thinking.  Gen. George Patton If you’re the smartest person in the room, find another room. Michael Dell (Forbes magazine) “As God has said, and I think he’s right…”  Margaret Thatcher   Dunning and Kruger were the first to systematically investigate unconscious incompetence and report their findings in the…

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