LOS ANGELES—A free service that can help millions of Americans with hearing loss communicate better long-distance was introduced September 22 at the AARP National Event & Expo. Sorenson Communications, a Salt Lake City-based company, announced the national launch of CaptionCall®, designed for anyone who has difficulty hearing on the telephone.
Similar to captioned television, CaptionCall uses advanced voice-recognition technology and a transcription service to quickly display written captions of what callers say on a large, easy-to-read screen. Funded by the Federal Communications Commission (FCC), the service is delivered through the CaptionCall phone, which works like a regular telephone. Customers make and receive calls as usual. All they need to use CaptionCall at home is a high-speed Internet connection and a standard home phone line and electrical outlet.
Currently, an estimated 36 million Americans have some degree of hearing loss. Because of the aging of the baby boomer generation, that number is expected to double by 2030.
Pat Nola, president and CEO of Sorenson Communications, noted, “The CaptionCall phone empowers those with hearing loss to stay independent, call with confidence, and stay in touch with all of the important people in their lives.”