According to a statement, the Demant Group “experienced a critical incident on our internal IT infrastructure on 3 September 2019”. The critical incident is being labeled as cyber-crime.
The impact has affected various systems globally, with reports in both the US and Europe of communication systems down at times throughout the week.
The company provided some details to the incident in a press release:
Demant Group experienced a critical incident on our internal IT infrastructure on 3 September 2019. The Group’s IT infrastructure was hit by cyber-crime. Our quick response to the issue by shutting down IT systems across multiple sites and business units, contained and limited the issue.
Our gradual and extensive recovery is running according to plans and prioritisations, and the organisation is working intensely with progress in a structured and thorough manner. We are continuously getting parts of the it-infrastructure up and running; we do, however, continue to have core IT systems closed in order to recover safely.
We do not have any indications that any personal data has been accessed or extracted from our systems as part of this incident and potential damage still appears to be contained. We continue to investigate this matter and will notify any issues to relevant authorities as required.
During the recovery, we operate the business in the best possible ways. We are doing our utmost to service and communicate with our customers and users. We truly apologise for any inconvenience the incident may have caused.
Currently, we have no conclusion on the duration or business impact of the incident.
President of Oticon, Inc., Gary Rosenblum recently issued a similar statement which was provided to customers in the US:
UPDATE: Oticon provided an update to it’s customers on September 8, 2019. Indicating business was beginning to return to normal in the US, with the exception of custom orders, which apparently remain impacted by the IT issue.
Source: Demant, Oticon Inc