More than 100 practice owners and decision-makers across the hearing care and ear, nose, and throat space recently convened in Stevenson, Washington, to tackle that and more at Audigy’s first-ever leadership retreat in October.
The Oct. 27-30 event, a COVID-safe opportunity to bring leaders together during a historic time of challenge and change, focused on two of the most important elements of a practice’s existence — their patients and their people — with the aim of elevating the experience for both.
“More than ever, it’s critical to empower providers and staff with tools that help them accomplish their best work. It’s equally important to think through the patient experience in order to continue innovating and delivering the highest levels of care.”
–Audigy CEO, Mason Walker
Attendees participated in a workshop on Radical Candor, a concept developed by critically acclaimed author Kim Scott and involving the art of sharing genuine, impactful feedback to help positively transform workplace culture, motivate superior team performance, and drive results.
Set at the historic Skamania Lodge in the Columbia River Gorge National Scenic Area, the retreat also featured:
- Informative sessions with Walker and fellow Audigy leadership team members on understanding and optimizing user interface and user experience
- Attendee round table discussions on business operations, effective team culture, and ways to improve the patient experience
- Presentations by Audigy hearing technology partners ReSound, Starkey, Signia, Widex, and Oticon
“Communication and the human experience are central to creating health care that’s responsive and works,” said Audigy President Kim Gilmore. “At Audigy, we’re committed to helping owners and their teams continually discover new ways of fostering environments that help patients live better, help employees succeed, and help their practices reach key goals.”
Audigy, part of the GN Group, is the industry’s premier practice management consultancy and service provider for hearing care practices, ENT practices, and health systems. Audigy helps providers deliver superior patient care and thrive in an increasingly competitive market. With expertise in finance, marketing, human resources, operations, and professional development, Audigy supports practices and their teams in achieving their goals and is helping evolve the hearing care profession.
About GN Group
The GN Group enables people to Hear More, Do More, and Be More through its intelligent hearing, audio, and video collaboration solutions. Inspired by people and driven by our innovation leadership, we leverage technological synergies between our hearing and audio divisions to deliver unique and increasingly individualized user experiences in our products and solutions. One hundred fifty years ago, GN was founded with a truly innovative and global mindset. Today we honor that legacy with world-leading expertise in the human ear, sound and video processing, wireless technology, miniaturization, and collaborations with leading technology partners. GN’s solutions are marketed by the brands ReSound, Beltone, Interton, Jabra, BlueParrott, and FalCom in 100 countries. Founded in 1869, the GN Group employs 6,500 people and is listed on Nasdaq Copenhagen (GN.CO).