Unbundling Service Delivery: Start with the Customer’s Viewpoint

By Brian Taylor, AuD If you’ve been keeping up with the professional listservs over the past year or so, you’ve probably heard the chatter about unbundling or itemizing various audiological services. There are many valid economic arguments for unbundling service from the selection and fitting of the device, and it’s ultimately the decision of the…

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Interventional Audiology: Our Emerging Role in the Health & Wellness Movement

By Brian Taylor, AuD During the recent annual meeting of the Academy of Doctors of Audiology, the keynote speaker Curtis Alcock of Audira,  a British think tank for hearing, made an indelible impression on the audience. Among his thought-provoking messages (and there were many) was this: The sense of hearing and its importance to daily…

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Seven ways hearing healthcare providers can fill those empty waiting rooms

By Brian Taylor Last week at Hearing Views, I talked about why so many audiologists and other hearing care providers look out from their offices and see empty waiting rooms. I also discussed some defense strategies that practitioners can deploy to protect our profession from disruptive innovations that threaten its future. This week, I’m suggesting…

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Why our waiting rooms are so empty, and what you can do to fill them up

By Brian Taylor I really enjoyed Jerry Northern’s recent article posted on A.U Bankaitis’s blog. If you haven’t read it, I urge you to do so. As the title of his post suggests, it is indeed time for us to “wake up” and collectively embrace a future filled with disruptive innovations–many of which will undoubtedly force…

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