waiting room

The First Impression – Do Your Patients Feel Safe, Comfortable and At-Ease?

By Steve Eagon, MA “I want the patient to feel safe, comfortable, and at-ease when they reach out to us.  I also want them to know I work with the best audiologist anywhere!”  This was the answer given by Michelle when I asked about her role as the front office person tasked with answering the…

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Angela Loavenbruck, Ed.D. Prepare yourself for a really, really grumpy post. First of all the Yankees left the bases loaded far too often, thus considerably dampening my happiness that the Boston Red Sox were fighting for last place and secondly, I have just read a lot of the literature on PSAPS. And then I listened…

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