waiting room

The First Impression – Do Your Patients Feel Safe, Comfortable and At-Ease?

By Steve Eagon, MA “I want the patient to feel safe, comfortable, and at-ease when they reach out to us.  I also want them to know I work with the best audiologist anywhere!”  This was the answer given by Michelle when I asked about her role as the front office person tasked with answering the…

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Moving From Product-Centric to Patient-Centered Care

Editor’s Note: Today we have a post from Dr. Brian Taylor, HHTM’s new Editor of Hearing News Watch.  His bimonthly “Signal & Noise” column that is regularly featured at Hearing Economics is being featured today at Hearing Views for the first time. One recently published study suggests that hearing care providers spend too much time talking about technology…

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