Earwax and “Dark Magic”

Genève returned to our office the other day with a hearing aid that was dead for the fourth time this year. The instrument, a high-tech receiver-in-the canal (RIC) model, had a little wax on the dome, but the dome was not plugged. I then checked the internal filter on the receiver. It was completely plugged…

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Checklists help keep practices on course

Airline pilots always use checklists to land and take off. Regardless of how many years of experience they have or how confident they are in their abilities, they still consult checklists to make absolutely certain they do not deviate from their standard routine. In an emergency or other difficult situation, following a checklist helps keep…

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Make “Look, listen, evaluate, and solve” your standard operating procedure

Most patients have some problem or a concern about their hearing aids when they return to our office for a follow-up visit. Sometimes, we can quickly remediate their problem by unplugging a sound tube or changing a battery. Other times there is something in the fitting that needs adjusting or we can help the patient…

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Give your patients an extra pair of earmolds, so they hear well all the time

I believe that you should make a “spare” set of earmolds for every one of your patients with significant hearing loss. The wisdom of this advice may not be evident, so let me elaborate. Hearing aid technology is complex. However, few hearing aid users understand this complexity until they have worn hearing aids for a…

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