What I Learned from Popeye’s Chicken

One of the groups I belong to is the Women Presidents’ Organization (WPO). This group held its 18th annual conference in Phoenix at the end of April. It was very inspirational, as WPO conferences often are. Among the keynote speakers were Cheryl Bachelder, CEO of Popeye’s Chicken; Reshma Sujani, developer of “Girls Who Code”; and…

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Small changes to go “Green”

I started to think on Earth Day about what we do for sustainability in our offices. Part of this comes from reading a friend’s book, “Your Mother Called (Mother Earth)…You’d better call her back!” Gina Murphy-Darling is known as “Mrs. Green” here in Tucson and around the country. She has an Internet-based radio show every…

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Embezzlement in the Office: It Can Happen to You

This following story is true, and it happened to me. It has now been more than a year since this sad episode occurred, and I would like to say I have recovered. But if truth be told, this case has changed my life forever. Some wounds go very deep. Sarah and I worked together for…

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Do You Party with Your Patients?

Before Christmas Gael Hannan wrote a blog about her wish list to Santa.  One item on the list was to get material from her audiologist that didn’t offer purchase promotions for new products or upgrades around the Holidays.  We take a page out of her list and have for years.  In October we mail out…

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Best of Hearing Health: Keeping Up With The Schedule

I wrote previously about combining the best of the retail and medical scheduling models to streamline our practices, yet still accommodate emergency appointments.  To help solve this problem, our appointment times tend to be longer than other practices and we know those specific patients who need more time.  With a simple email or phone call…

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Risky Business

You’ve heard it said, “When you work for yourself, you work for a real tyrant.” A seasoned and successful businessman friend recently gave us another pearl: “If owning a business were easy, everyone would have one.” When you’re the boss, you get to make the rules.  You can close early; you can set policy, pricing…

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