How Listening Programs Can Greatly Improve Your Patients’ Hearing

The greatest joy that our profession brings us is to help people hear well. People come to the office hearing poorly. They leave hearing better. They leave happy. And they leave us with a deep sense of accomplishment and satisfaction. Today I want to add another tool to your toolbox. It a hearing aid feature…

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When Fitting High-Tech Hearing Aids, Don’t Promise the Moon

Today’s advanced hearing aids offer lots of features that consumers may find pretty amazing. As a result, hearing care providers may be tempted to parade these high-tech wonders in front of their patients to get them excited about what they offer. In my opinion, this is a huge mistake! If you promise too much, the…

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Bridging the Gap Between What Patients “Need” and What They “Want”

How many times have you told a patient what hearing aid they need, only to be told, “Well, that’s fine, but I want the other one.” At times there is a substantial difference between the hearing aid system that would work best for patients and the system that they want. Some hearing aids have the…

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After 70 years, turning hearing aids off at night is still a hassle

With all the modern inventions that surround us and with all the new ideas that come onto the market everyday, wouldn’t you think that the “Hearing Aid Industry” would have invented some simple way to turn hearing aids on and off at night? Well, no such luck. We still use the 70-year-old idea of opening…

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When hearing aid patients take written notes, it saves time and headaches

Patients and their families want to know how they can improve the quality of hearing aid fittings. Our topic for today, “Patient Notes,” is one way we can markedly improve all aspects of the experience our patients have with the hearing aids we give them. Written notes help ensure that we do not miss or…

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Make “Look, listen, evaluate, and solve” your standard operating procedure

Most patients have some problem or a concern about their hearing aids when they return to our office for a follow-up visit. Sometimes, we can quickly remediate their problem by unplugging a sound tube or changing a battery. Other times there is something in the fitting that needs adjusting or we can help the patient…

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