TeleHearing Care Increases Patient Retention
By Suzanne Younker, Au.D. Loyal patients are recognized as a significant contributor to a successful hearing care practice and practice owners must pay attention to how they can continue to satisfy this valuable base. Business analytics and medical practice experts all agree with the Harvard School of Business that “A 2% increase in customer retention…
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Telehealth in your Practice: What are you waiting for?
by Suzanne Younker, Au.D. Telehealth’s origins trace back to the 1960s when NASA wanted to know how a zero-gravity environment in space travel impacted astronauts’ vital signs. Monitoring their health from afar led to an essay in the Bulletin of the Medical Library Association, “Earth-Bound Physicians Trying to Diagnose or Treat a Patient in a…
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The Service Component: Should We Really Embrace Industry Disruption? Part 2
Dr. Abrams continues his discussion on the disruptive forces facing the audiology and hearing aid industry In Part 1, I introduced the concept of the service component of industry disruption; that is, we need to think beyond the price and delivery model of the product if we hope to address the issues raised by…
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Business of Hearing Healthcare: Driving Change in Your Practice Offering
Editor’s Note: Today’s post from Geoff Cooling is Part 2 on how to establish yourself as an authority. In the last article I spoke about the possible impact on our profession of advancements in hearable technology and the widespread acceptance of those devices in mainstream culture. I was perhaps a bit dour in my…
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Removing Barriers to Hearing Care in Australia
Editor’s Note: Often, hearing professionals’ views of hearing rehabilitation is influenced by their exposure to those issues within a given locale, district, region, or those presented by a hearing professional organization. As such, the belief is that what is taking place, is unique to them. But, is it? Are barriers to hearing care the…
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