verbose patients audiology counseling

The Verbose Patient

In my work, one question that comes up on a regular basis is, “How do I deal with the patient who hijacks the appointment by dominating conversation?”  If you have been around for a while, you know what they mean. This is the patient who talks to the point that little or nothing can be…

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listening deeply to patients

Listen Deeply to Your Patient. How Do I Do That?

One of the most useful ideas surrounding the concept of the  “Continuum of Denial”  is how it requires the provider to listen deeply.  In a two-day seminar I took on Motivational Interviewing several years ago, the facilitator was ever exhorting participants to “listen deeply”.  My question was, “OK, that sounds great.  So how do I…

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