Using Social Media in the Customer Acquisition Process
In the last edition of Signal and Noise, Patty Greene and Austin Singleton of TruHearing built a strong case for the use of a multiprong customer acquisition strategy involving the use of carefully calibrated third party managed care contracts. In this edition of Signal & Noise’s customer acquisition series, we tap another expert, Michele Ahlman…
Read MoreThe Importance of a Multi-pronged Customer Acquisition Strategy
Editor’s Note: It’s easy to see that behemoths like Amazon, which combines online shopping, low prices and speedy delivery are utterly transforming the customer experience. Along with Amazon, however, many smaller companies such as Dollar Shave Club and Stitch Fix are getting in on the action by offering a convenient, hassle-free product at a reasonable…
Read MoreAt CES 2019 Hearing Aids and Consumer Electronics Continue to Morph: Some Considerations for the Profession
by Brian Taylor, AuD Nothing reflects the convergence of hearing aids and consumer audio devices like the flurry of new AI-driven features introduced at the recent Consumer Electronics Show in Las Vegas. At the annual Las Vegas event, said to be attended by nearly 200,000 persons, many of the mainstay hearing aid manufacturers showcased products…
Read MoreNewly Published Studies Could be a Watershed Moment Toward Third Party Funding of Hearing Devices
by Brian Taylor, AuD, and Kelly Tremblay, PhD Two studies, published by JAMA Otolaryngology on November 8th are compulsory reads for hearing care professionals concerned about accessibility and affordability of hearing-related services. Both studies, which relied on insurance claims data from the OptumLabs Data Warehouse, a division of the for-profit UnitedHealth Group, add to the…
Read MoreNew Pathways to Care: How Self-Directed Care Could Change Audiology….For the Better Part 2
Two broad categories of patients – help seekers with hearing devices and help seekers without hearing devices – will benefit from new forms of counseling and customization in a market landscape where persons with hearing loss can self-direct their care. Part 1 examined self-fitting hearing aids and the role audiologists could play in their selection…
Read MoreNew Pathways to Care: How Patient-Driven Hearing Aids Could Change Audiology….For the Better, Part 1
New forms of counseling and customization – services that complement existing best practice clinical protocols — are needed for audiology to remain a sustainable profession in the era of patient-driven hearing aid fittings Last Friday, October 5, in what was perceived by many to be a surprise move, the FDA approved a Bose self-fitting hearing…
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