How Do You Expect Me to Understand You, If…..

We people with hearing loss are very fussy. Communication has to be just so, and if we don’t get it the way we want or need it, we can get grumpy. Especially if we’ve explained it a million times to someone before. We do go easier on strangers, but if they are challenged by our requests, our good humor is a time-limited offer

So, let me put it very clearly, in every-day language, what good communication looks like for people – who through no fault of our own – have hearing loss.


How the heck am I supposed to hear and understand you, if you do the following?


  1. You don’t face me while talking to me. It’s that simple: face me and talk, or face away and don’t talk. If we can see each other’s eyeballs, we can chat. If I’m looking at the back of your bedhead, you better not be saying words.


  1. You speak way louder than necessary, in the mistaken belief that ‘louder is better’. Because I need to use hearing aids, you think that speaking louder is good, right? Wrong. Here’s the thing – I’m using technology that already bumps up the volume – and too much of a good thing can be painful. And frankly, if you’re bellowing at me, your lips are distorted and hard to read. I appreciate your efforts, but if I need you to speak up, in a noisy environment, for example, I’ll let you know.


  1. Your words trail off, turning your sentence into a cliffhanger. Am I supposed to guess what was supposed to come next? Sometimes it’s hard enough to get what you do say, without having to take a stab at what you meant to say, or maybe decided not to say, or even just forgot. For example, when you say something like this: So, Lulu and I went to see that new art exhibit downtown and we both…you know…  Then, just quiet air. As I’m listening hard to catch every precious jewel coming out of your lips, your voice gets fainter, so I lean in closer and closer …and then the nothingness. You do see my problem, right?


  1. You talk with your mouth full. Just as a reminder, peeps with hearing loss are speechreaders. If you’re talking, we are watching you, regardless of what else you’re doing with your mouth. In addition to the visual horror of seeing food being chewed, it’s challenging to understand, because words are formed differently when teeth are grinding through meat and tongues are sloshing around the mashed potatoes. If you would be so kind, please swallow the food and clean up the leftover bits from your teeth and lips – and then speak. I will do the same, so that we’re fairsy-squaresy.


  1. Speaking of lips, you don’t move yours much. Are there invisible magnets holding them together? What are you hiding? I’ve seen your teeth, they’re good. So is your breath. I know it’s hard to change how we speak, but could you use your mouth muscles a bit more so that I stand a better chance of telling the words apart?


Really, that’s the main stuff. There’s a lot more to good communication, but this is a good start. It comes down to just you and me – a person who can hear well and a person who can’t – trying to have good conversations.  I’m interested in what you have to say and I’m doing all that I can – being open about my needs and using technology – so if you can work on these few points, we’ll have a much better chat.


Thank you. Truly, thank you.



About Gael Hannan

The Better HearingConsumer addresses the personal experience of living with hearing loss. Editor Gael Hannan and her occasional guest bloggers explore every corner of the hearing loss life with humor and poignancy. Comment Policy   Gael Hannan, Editor Gael Hannan is an author, speaker and advocate on hearing loss issues. In addition to her weekly blog at the Better Hearing Consumer, which has a passionate international following,Gael has written two acclaimed books, “The Way I Hear It: A Life with Hearing Loss”and “Hear & Beyond: Live Skillfully with Hearing Loss”, written with Shari Eberts. She is regularly invited to present her uniquely humorous and insightful work to appreciative audiences around the world. Gael has received many awards for her work that advocates for individuals to become more knowledgeable and successful at dealing with their hearing loss and a more inclusive society for them to live in. She lives with her husband on Vancouver Island, Canada. Books and other media Hear & Beyond: Live Skillfully with Hearing Loss. Written with Shari Eberts and available anywhere books are sold. The Way I Hear It: A Life With Hearing Loss. Available through online bookstores. Unheard Voices, DVD, vignettes from the hearing loss life. Contact Gael Hannan to order.


  1. Hello Gael, I’ve read many of your articles, and I am about to purchase your book. I am hard of hearing (profound hearing loss) and I am also an accessibility professional in the Government of Canada. Every single time I read your articles, or watch your speeches, I am blow away by your eloquence, honesty and matter-of-fact way of speaking. I want to emulate you. I am a Federal Public Speaker in the Government of Canada and I want to speak as eloquently as you do. I am one of your many fans!! Keep up the great work that you do!!
    A :)

    1. Angele, what a wonderful message to receive! Thank you so much – and as your passion shines through, so does your eloquence, I’m sure!

  2. This is wonderful and is support I never knew existed. I posted a comment below–not good at technology, but I’m getting better as reading is so much easier than hearing.

  3. Oh dear heaven! I just found you and I love you. I lost all the hearing in one ear to the measles when I was six, When the doctor told my mother she turned to me and said, “Well, just don’t tell anyone.” And I struggled with that philosophy most of my life, although I had a very supportive husband who helped in any way possible. Now he is gone and I am at an age that I don’t care to discuss and the other ear is down to 40%. But here you are with advice and humor and good stuff. You are going to be speaking in my town in Kansas in late August but I’ll be on vacation so will miss you. But I want your book, your newsletter, your advice whatever you care to give.

  4. In some ways, I’m processing a foreign language. I don’t hear high frequencies so your speech has distorted or no voiceless sounds (s, f, sh, ch, p, k, th, t, h). So this is what I hear: “E el e el a the e or” How long does it take to process that sentence?

    1. Translation of my Nov 3 processing challenge:
      “She sells sea shells at the seashore”.
      Were you able to process it with the high frequency sounds (represented by letters) omitted? I couldn’t “hear” it either.

      1. I should add that I’m a licensed Speech Pathologist. Speech Pathologist’s are certified by the same organization (ASHA) as Audiologists.

  5. Suggested strategies for my friends and family:

    Slower speaking is better than louder.

    Don’t start if I’m not looking at your lips.

    Get my attention by starting with unimportant words such as “I think…” “Ummmm…” “By the way…” “You know Pat, I…” or just plain “Pat”.

    In a group, give me time to visually locate WHO is speaking. It’s best to wait until my eyes are looking at you.

  6. Gael, I love your articles. They make me laugh while you make the point. (I love your wry sense of humor.) I have had hearing loss most of my life and am used to struggling with friends and family who don’t get it. But when my partner and love of my life started losing his hearing, I discovered that I am every bit as guilty of doing the “wrong” things when it comes to communication. (Especially the talking while turned away.) I have been so accustomed to the “whole world” hearing better than me that I was in the habit of just speaking out into the universe and being understood. This has been a humbling life learning experience and your article is a good reminder for ME. Thank you.

    1. Oh, the fun the two of you will have! You’ll enjoy my book “The Way I Hear It”, if you haven’t already read it. Thanks Deb!

    1. Liz, a person’s hearing loss becomes an issue for family and friends. and it’s not easy to remember all the time what we’re supposed to do better. You seem very sensitive to your partner’s needs, congratulations. The two of you might enjoy my book, “The Way I Hear It”, in which I discuss relationships affected by hearing loss.

  7. I disagree with Lorna. I loved this. Maybe I loved it because you put into words just what I would have said or at least thought.

    1. Thanks Sharon! In real life (as opposed to this somewhat tongue in cheek article), sitting down with someone we want to communicate better with, we have to be assertive rather than aggressive. Our hearing loss affects our family and friends. too.

    1. I’m sorryou didn’t enjoy it, Lorna. My writing over the years ipromotes this important message of self-identification in many different ways. This was a tongue in cheek article that regular readers would see as humorous, but I agree that not everyone might see it that way. Thenk you for your comment.

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