unitron coach hearing aid app feature

Unitron Launches New Coach Feature to Improve Hearing Aid User Experience

Unitron has announced the launch of Coach, a unique feature in the Remote Plus app that allows users to “take control of their hearing health by facilitating a better understanding of their hearing devices”.

The new Coach feature sends users notifications for when to change or charge batteries, clean their devices, usage details, what to expect and how to get the most from their hearing instruments. 

“Our goal with Coach is to empower clients with the confidence they need to integrate their hearing instruments into their lives. Clients can often feel overwhelmed when fitted with a hearing device for the first time. Traditionally, the hearing care professional provides support and counselling on routine care and maintenance. Mobilizing this knowledge in a way that’s easy for the client to access and apply helps uncomplicate what feels complicated.”

Shaun Coghlan, Senior Product Manager at Unitron

Clinical research shows that approximately 90 per cent of hearing instrument owners have trouble with basic hearing instrument management tasks. This can result in the abandonment of hearing instruments, leaving people to continue to struggle with hearing loss. Coach uses video, graphics and text to simplify and improve the experience for clients. 

Coach, part of Insights, is “the latest of Unitron’s revolutionary data-based technology that is transforming the hearing care experience”.

Insights is a cloud-based system that captures and visualizes information about a clients’ unique acoustic lifestyle – including how well, or not so well, the instruments are performing. For the hearing health care provider, this information is crucial to ensuring the hearing device is personalized to a clients’ lifestyle. 

When the patient comes back we usually go into the software and I’m proud of the fact that I can say, ‘Hey, let’s look at what living situations you have.’ They usually forget that I told them that we’re going to be obtaining some data while they’re wearing the hearing aids and the shocked, excited and intrigued look on their face all at once is like, ‘Wait a minute. What?’ They actually say that.”

Dawn Heiman, Advanced Audiology Consultants, USA

Exclusive to Insights is Log It All, an industry-first solution that captures real-life data about the time spent in seven different listening environments.

Log It All provides a detailed analysis of a clients’ unique acoustic lifestyle, breaking down time spent engaged in quiet or loud conversations, noisy environments or listening to music. This information allows hearing care professionals to make evidence-backed medical recommendations about the best hearing care solution for them.

While there are ample benefits to Unitron’s state-of-the-art technology for hearing care providers, the client experience is also dramatically improved. Clients experiencing hearing health-related challenges “are often resistant to the idea of having to wear a hearing device because they consider them to be uncomfortable, ineffective or, on a more emotional level, an acknowledgement of aging”. 

With Unitron’s personalized, state-of-the-art technology, clients are more engaged in their own hearing health care. This increased involvement is designed to reduce client fear and uncertainty, speeds up acceptance and empowers clients to make informed decisions about what technology will suit their needs. Once accustomed to the hearing device, clients “will experience a renewed sense of confidence in their ability to participate in conversations, engage with family, friends and coworkers and reduce further cognitive decline”.

Source: Unitron 

About HHTM

HHTM's mission is to bridge the knowledge gaps in treating hearing loss by providing timely information and lively insights to anyone who cares about hearing loss. Our contributors and readers are drawn from many sectors of the hearing field, including practitioners, researchers, manufacturers, educators, and, importantly, hearing-impaired consumers and those who love them.