LINCOLNSHIRE, ILLINOIS — LG Electronics USA has announced the launch of its Gen 2 Self-Ordering Kiosks, designed specifically to accommodate users with vision, mobility, and hearing disabilities. Developed in collaboration with accessibility consultant Tech for All (TFA), the kiosks reflect LG’s commitment to creating technology that is inclusive and user-centered.
The announcement coincides with the 35th anniversary of the Americans with Disabilities Act (ADA), underscoring the company’s effort to go beyond compliance to deliver technology that is accessible to all.
“Technology should empower everyone,” said Peter Kim, B2B Strategic Alliance Team Leader at LG Electronics USA. “By collaborating with Tech for All and working alongside people with disabilities throughout testing and development, accessibility isn’t treated as an add-on – it’s embedded in the DNA of these kiosks.”
Unlike kiosks that are retrofitted to meet accessibility standards, LG’s Gen 2 models (KC3P-M series) were designed with inclusion as a priority from the earliest stages. TFA worked with LG beginning in April 2024, providing feedback from initial sketches through prototyping.
“Getting the accessibility in early is key. It’s very hard to go back and fix things. It’s hard enough on a digital platform, but it’s very difficult on hardware—if you get something wrong, you’ve got to re-engineer it. That early engagement was key for this project.”
–Michael O’Hare, Director of Systems Accessibility at TFA
The kiosks are offered with 22- and 27-inch screens featuring high-brightness, low-reflectivity displays for use in different lighting environments. They support both portrait and landscape modes and are available in three hardware formats: countertop, fixed-height pedestal, and motorized height-adjustable pedestal. The adjustable version is designed to improve accessibility for wheelchair users and people of varying heights.
LG’s kiosks support a wide range of assistive technologies and peripherals, including Vispero’s JAWS® for Kiosk screen reader for audio navigation, Storm Interface’s tactile AudioNav™ keypads (6- and 9-key layouts), and SoundHound AI’s voice interface for hands-free commands. The kiosks also integrate with Epson receipt printers and modular barcode/QR scanners, with a webcam accessory currently in development.
The platform is designed for use across multiple sectors, including retail, transit, healthcare, and hospitality. It is also compatible with Kokomo 24/7® for health and safety management in educational and clinical settings.
This marks the first time TFA has collaborated on kiosk hardware from the concept stage. O’Hare noted that while many kiosks meet minimum accessibility standards, LG’s Gen 2 solutions were developed to address practical, real-world user needs through continuous feedback and refinement.
“The collaboration, the back-and-forth review process, and being able to influence the design was really beneficial to both sides,” O’Hare said. “It was clear from the start that LG was committed not only to meeting requirements but to making a difference in the lives of the people who would be using the kiosk. That was evident from the start. It’s another step forward for accessible products.”
For more information on LG’s Gen 2 Self-Ordering Kiosks, click here.
About Tech for All
Tech for All has deep expertise in applying universal design principles to solve complex accessibility challenges, including those presented by kiosks and other self-service systems. The company’s sole mission is to help its clients successfully address the challenges of making their products, services, websites, kiosks, and mobile apps accessible for all, including people with disabilities. It serves diverse industries and supports clients in the full range of accessibility needs, from audits to content remediation, coding support, product design consulting, training, and developing accessibility strategies and roadmaps. At the heart of Tech for All are the exceptionally talented, skilled, and experienced consultants who develop accessibility solutions and support successful implementation. Many of Tech for All’s experts are living with disabilities themselves. Each of Tech for All’s project teams includes seasoned consultants who bring specialized knowledge, capabilities, and solid experience to the task at hand. For more information, please visit www.tfaconsulting.com
About LG Electronics USA
LG Electronics USA serves commercial display customers in the U.S. lodging and hospitality, digital signage, systems integration, healthcare, education, government and industrial markets. Based in Lincolnshire, Ill., with its dedicated engineering and customer support team, LG’s U.S. Media Entertainment Solution B2B division delivers business-to-business technology solutions tailored to the particular needs of business environments. Eleven-time ENERGY STAR® Partner of the Year LG Electronics USA Inc., headquartered in Englewood Cliffs, N.J., is the North American subsidiary of LG Electronics Inc., a leading smart life solutions company with annual global revenues of more than $60-billion from consumer electronics, home appliances, HVAC solutions and vehicle components. For more information, please visit www.LGSolutions.com.
