NEW YORK, NY — Amazon Web Services, Inc. (AWS), a subsidiary of Amazon.com, has unveiled AWS HealthScribe, a new HIPAA-eligible service aimed at healthcare software providers. The service utilizes speech recognition and generative AI to assist clinicians in generating clinical documentation, saving them valuable time.
With AWS HealthScribe, healthcare software providers can utilize a single API to automatically create detailed transcripts, extract essential information (such as medical terms and medications), and create summaries from doctor-patient conversations.
These generated notes can then be easily entered into electronic health record (EHR) systems, streamlining the documentation process.
Leveraging AI in the Medical Setting
The service is powered by Amazon Bedrock and allows healthcare software providers to integrate generative AI capabilities into their applications quickly, without the need to manage the underlying machine learning infrastructure or train healthcare-specific large language models (LLMs). It enables responsible deployment of AI systems by citing the source of every line of generated text from the original conversation transcript, enhancing accuracy and transparency for physicians when reviewing clinical notes.
AWS HealthScribe is designed with security and privacy in mind, ensuring that customer data is encrypted both in transit and at rest. The service does not retain any customer data after processing, and the inputs and outputs generated through the service are not used to train the AI models.
The service addresses the common issue of compiling clinical documentation after patient-clinician discussions, providing a solution to streamline this complex process. While many healthcare software providers currently use text-to-speech and natural language processing (NLP) technologies to simplify the documentation process, generative AI capabilities have been the missing piece to achieve concise clinical documentation that can be entered into EHRs. However, integrating multiple AI systems and training specific language models has been challenging and time-consuming for providers.
With AWS HealthScribe, healthcare providers can leverage text-to-speech capabilities to create comprehensive conversation transcripts that segment discussions based on clinical relevance. The service’s NLP and generative AI capabilities then extract relevant medical terms and generate discussion-based notes, including key takeaways and medical history, which clinicians can review and finalize in their EHRs.
“Our healthcare customers and partners tell us they want to spend more time creating innovative clinical care and research solutions for their patients while spending less time building, maintaining, and operating foundational health data capabilities. That is why AWS has invested in building a portfolio of AI-powered, high-performance, and population-scale health applications so that clinicians can spend more time with the patients during the face-to-face or telehealth visits. Documentation is a particularly time-consuming effort for healthcare professionals, which is why we are excited to leverage the power of generative AI in AWS HealthScribe and reduce that burden. Today’s announcement builds on AWS’s commitment to the healthcare and life sciences industry and our responsible approach to technologies like generative AI to help reduce the burden of clinical documentation and improve the consultation experience.”
–Bratin Saha, VP of Machine Learning and AI Services at AWS
Amazon emphasizes that AWS HealthScribe is part of a broader set of purpose-built health services dedicated to improving collaboration, data-driven decisions, precision medicine, and cost-effective care in the healthcare and life sciences sectors.
Leading healthcare organizations, such as 3M Health Information Systems, Babylon, and ScribeEMR, have expressed enthusiasm for integrating AWS HealthScribe’s generative AI capabilities into their applications to enhance clinical workflows, streamline documentation, and improve healthcare outcomes.
About Amazon Web Services
Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 99 Availability Zones within 31 geographic regions, with announced plans for 15 more Availability Zones and five more AWS Regions in Canada, Israel, Malaysia, New Zealand, and Thailand. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s Most Customer-Centric Company, Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon.
Source: Amazon
