EDEN PRAIRIE, MINNESOTA — Starkey has been named a Silver Stevie Award winner for Customer Service Excellence, recognizing the company’s performance in supporting hearing professionals, patients, and partners worldwide. The recognition follows what Starkey describes as its strongest customer service performance to date, including record-high satisfaction and responsiveness metrics in 2025.
The Stevie Awards are an international program recognizing achievement in customer service and business performance. Starkey reported its highest-ever Customer Satisfaction (CSAT) score in its most recent survey, exceeding prior company results and industry benchmarks.
Customer Service Performance Metrics
- 95% CSAT score, an eight-point increase over 2024
- Net Promoter Score (NPS) of 75
- More than 1,900 calls answered daily by a live operator in under five seconds
- 90% first-call resolution overall, and 98% for new product launch inquiries
- 12-point CSAT improvement following the launch of a new online ordering and service platform
Customer Support Team
Starkey reported its customer service organization includes approximately 150 professionals across 15 teams, representing more than 1,500 combined years of experience. The company also noted dedicated support for U.S. military veterans, with nearly 100 daily calls handled by live representatives.
“For more than 60 years, exceptional service has been foundational to who we are,” said Chris Van Guilder, Starkey’s Chief Customer Officer.
“Earning a Stevie Award for Customer Service is meaningful because it reflects the expertise and caring approach of our team members in supporting hearing professionals and patients. These results are a direct outcome of investing in our people and the tools they use, refining our processes, and elevating our own standard of excellence to help more customers and more patients than ever before.”
The company said the recognition reflects its ongoing focus on service delivery alongside hearing technology development. Hearing professionals interested in learning more can find additional details through Starkey’s professional resources here.
About Starkey
Starkey is a leading global innovator in hearing technology and AI-powered hearing aids, headquartered in Eden Prairie, Minnesota. Since its founding by Bill Austin in 1967 and led today by Brandon Sawalich, Starkey has driven breakthroughs in unmatched sound clarity and machine learning and intelligent hearing technology. As the only American-owned hearing aid manufacturer, Starkey employs over 5,000 professionals across 29 facilities, delivering advanced hearing solutions to customers in 100+ markets worldwide. Explore our smart hearing devices and connected technologies at www.starkey.com.
Source: Starkey
