GLENVIEW, ILLINOIS – Hearing care retailer Beltone announced today that it has been ranked #1 on Newsweek’s list of America’s Best Customer Service 2023 in the hearing care category after also recently being awarded Best in Hearing Care on its Best Retailer’s 2022 list.
This prestigious award is presented by Newsweek and Statista Inc., the world-leading statistics portal and industry ranking provider. The awards list was announced on August 31st, 2022, and can be viewed on Newsweek’s website.
“Ranking number one in customer service for hearing care is a testament to the exceptional service and support Beltone’s hearing care practitioners and patient care coordinators provide to our patients nationwide on a daily basis. Patient satisfaction is a top priority for us, and we continuously focus on ways to improve the patient experience by regularly measuring our Net Promoter Score.”
Beltone measures its Net Promoter Score (NPS) at the patient-provider level to track satisfaction among its patients and their experience with their local Beltone hearing care provider. And keeping on top of the score also helps identify areas that are working and where improvements may be needed.
With a current year-to-date average score of 76, which is considered ‘outstanding’ by NPS standards that are based between -100 to 100.
Based on the results of the study, Beltone is thrilled to be recognized on Newsweek’s list of America’s Best Customer Service 2023.
Beltone is the nation’s leading hearing care retailer and has remained the most trusted hearing care provider for over 80 years. With over 1,500 Beltone locations nationwide, you can expect this level of personalized service wherever you go. Proudly part of the GN Group, Beltone continues to focus on the needs of our patients through the research and development of innovative new hearing technologies and extensive training and continuing education for our hearing care professionals to allow you to hear what truly matters the most. To learn more, please visit www.beltone.com.