Have You Heard?

As the saying goes “No man is an island…” Everyone needs someone, or in my case, several women. Their names – Cecelia, Rita, Halene, and Monique. These women were listed as employees but they were so much more! They were my front office people – the first people my clients met when they entered any of my offices. They greeted

Two weeks ago I finished writing what I thought was my last blog on ethics. I mean, “Who wants to read my thoughts on ethics, week after week?”  So I was surprised to get several comments about my comments and then I received the following response from Mike Metz. (See below.)  Mike was in private practice for 30 years and

Cerumen Removal – A Sticky Subject How do you handle a client who has come in for a test but has an accumulation of cerumen in the ear canal?  Hey – where else would there be an accumulation of cerumen? Every professional has run into the situation where there is a highly motivated client who only took six years to

With the exception of your Ray-O-Vac, Eveready, Duracell, Power One, Etcetera, factory rep. most people think batteries are a boring subject.  They are small, cheap, and rarely do you have to worry about how they will work (unless a particular company’s battery shell design is just a little bit off).  So how do you make batteries exciting in your office?

A few weeks ago I wrote a Blog about ethics.  Specifically, I put down some hypothetical situations and asked you to rank them according to how ethical each situation was. The first situation on the list was that of an office that purchased all of its instruments at full single unit price and did not take any quantity discount.  In

I recently read a brief news article about Starkey’s continuing effort to give hearing to those in need.  This time it was in Palestine. When reading the article I could not help but think back to when I did similar work (well – since I enjoyed it so much, it’s hard to think of it as work) in Mexico. It’s

Okay. You were diligent and thought long and hard before you answered each of last week’s quiz questions.  At least I hope you did! However, as of this writting, I have yet to receive any answers .  To those of you who chose to keep your answers close to your vest (a vest in the summer?) I hope you enjoyed the

Every once in awhile my mind stumbles and an old subject rises to the top. Ethics can be a subject with more than a few gray areas, although there are some people who have a very black and white view of it. I believe that I always ran an ethical business (practice) but even so, I can’t say that everyone

Last week I talked about communicating with clients when they are not in your office.  I would like to add one more note to that blog before going on to in-office communication. How many times have you asked a client who is new to your office, ”Where did you get your hearing instruments?” only to receive the answer, “I don’t

Communication is what we are all about.   By helping our clients to hear better we improve their ability to communicate and strengthen their connections to those around them.   This is something we can all agree with, so my question to you is… how does your business communicate with its clients? One on one – face to face conversations,