Hearing Aid Repair Survey Results

May 19, 2020

Recently, Hearing Health & Technology Matters (HHTM) conducted a survey of hearing professionals regarding their experience with hearing aid maintenance and repair over the past year (2019), prior to the COVID-19 pandemic. 

The survey, sponsored by Redux, found several interesting trends. Including:

  • Hearing aid cleaning/troubleshooting are the leading reasons for clinic visits.
  • 73% of offices spend an hour or more manually cleaning aids every single day.
  • Nearly half of hearing aids dispensed are sent in for repair multiple times while under warranty.
  • 76% of manufacturer repairs cost a patient more than $250.

The full survey results and key findings can be viewed below:

hearing aid repair survey results





  1. It seems as though this means that the majority of problems with hearing aids require direct intervention by a professional. Furthermore, this seems to downplay the effectiveness of telecare models in the hearing healthcare delivery system. I would be interested in a follow-up survey that explored the use of telehealth, effectiveness and patient satisfaction.

    Thanks for the survey!

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