ISELIN, NEW JERSEY — Signia announced that it has been honored with the 2024 Excellence in Customer Service Award by the Business Intelligence Group, underscoring the company’s commitment to exemplary customer service and experience programs.
The award recognizes companies, executives, and products that demonstrate exceptional customer service across various industries and company sizes. Signia received recognition in the Transformation of the Year award category alongside other esteemed winners such as Mastercard, Pfizer, and Verizon Connect.
“This recognition is a testament to the outstanding work our customer service teams do every day to provide our hearing care professional (HCP) partners with the support they need to meet and exceed the expectations of their patients. We are honored to be included among these other exceptional companies. What’s more, this recognition reinforces our commitment to invest even more time and resources into making our customer service programs the gold standard for the entire hearing care industry.”
–Corrinne Masto, Vice President of Service Excellence at WS Audiology
The Excellence in Customer Service Awards highlight the critical role of customer satisfaction in today’s competitive landscape. According to the Business Intelligence Group, retaining existing customers is significantly more cost-effective than acquiring new ones, with companies prioritizing quality customer service experiencing high retention rates.
In 2023, Signia revamped its customer service offerings to enhance responsiveness and accessibility. This included streamlining its call center structure for improved efficiency and flexibility, fostering collaboration, development, and top-tier performance. Signia’s transformation has positioned it as a reliable and efficient partner, adept at meeting the evolving needs of HCPs and their patients.
“While Signia has come a very long way on its quest to provide partners and their patients with exceptional, world class customer service, we recognize that this is a journey that will be ongoing,” added Julie Mistove, Senior Director of Customer Service at Signia. “As the needs of our HCP partners and their patients evolve and change, so too must the programs we create to support them, and we are committed to doing just that.”
A complete list of the 2024 Excellence in Customer Service Awards can be found here.
About Signia
Signia is one of the world’s leading hearing aid brands. We aim to enhance human performance through iconic innovations and consumer-friendly designs that shape the hearing health market. Since its launch in 2016, Signia has regularly brought innovative, industry-leading solutions to the market and is a pioneer in rechargeable hearing technology.
In addition to highly innovative hearing aids, Signia also delivers tools and apps to increase customer interaction and engagement at all levels of hearing aid management. Signia, and its hearing care professionals, enable hearing aid wearers not just to correct hearing loss but to gain an edge — to Be Brilliant.
Source: Signia
