verbose patients audiology counseling

The Verbose Patient

In my work, one question that comes up on a regular basis is, “How do I deal with the patient who hijacks the appointment by dominating conversation?”  If you have been around for a while, you know what they mean. This is the patient who talks to the point that little or nothing can be…

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patient or customer

What’s In a Name?

I recently had a discussion with another hearing care professional regarding a topic about which, heretofore, I had no conscious idea that I had an opinion, much less passion. For my entire career as a hearing professional I have referred to the people who came to me for care as “patients”. This was my training…

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