Improving Hearing Aid Education and Patient Care – A Closer Look at Maudey

maudey hearing aids remote care
February 22, 2023

In this episode, Bob Traynor explores Maudey, an internet-based solution for hearing aid education and remote patient care. He is joined by Alan Letzt, CEO of Maudey, Maureen Wiskerchen, the Director of Audiology, and Dr. Tom Powers, the Executive Audiology Consultant.

They discuss how Maudey is designed to benefit hearing aid users, their families, and hearing professionals by providing a comprehensive set of tools to better master the use and care of hearing aids. Maudey offers a range of features, including more than 20 curated instructional videos, an experience log, a problem solver, video calls, interactive messaging, and more. The reports and alerts can help providers monitor progress and provide more effective counseling.

Maudey has been specifically designed to be simple to learn and use for both older adults and those who are not tech-savvy, and to be easily integrated into a hearing care practice.

Full Episode Transcript

Welcome to this week in Hearing.

Hello, I’m Bob Traynor, your host for this episode,

where we’re presenting Maudey,

an innovative partner in remote patient

care for clinical practices.

maudy is the winner of the 2022 Hearing Technology

Innovator Awards for Remote Care.

And this is a contest that we offer at Hearing Health and

Technology Matters for innovative products

that are brand new to the marketplace.

My Maudey guests today are Alan Letzt,

CEO of the company Maureen Wiskerchen,

the director of Audiology, and Dr.

Tom Powers, the executive audiology consultant.

That Is. Bringing Maudey to the marketplace.

Thank you very much, folks, for being with us today.

We very much appreciate your help as we describe

Maudey to the audiology community.

Before we begin with our discussion,

let’s take a couple of minutes for a video that describes in

detail what Maudey reads really is and how it can be beneficial

to an audiology practice and the patients it serves.

HTM proudly introduces Maudey,

the award winning internet-based solution for hearing

aid education and person centered care.

Maudey delivers a wide range of important benefits to hearing

aid users, their families, and their hearing aid providers.

Maudey is extremely easy to learn and use for

both older adults and those who are not.

Tech savvy and Maudey can be integrated into a hearing aid

practice and mastered by the staff within a few hours.

For clients,

Maudey’s comprehensive set of tools includes

more than 20 curated instructional videos,

an experience log,

a problem solver,

video calls, interactive messaging and much more.

These features enable clients to better master the use and care

of their hearing aids, apply new communication strategies,

ask better questions,

and provide better feedback to their providers.

The results,

client empowerment and increased client convenience.

In addition,

Maudey provides two viewing options for clients logging in

on their computer or casting Maudey

to their home TV for family viewing.

At the outset,

Maudey’s concise reports and alerts

help providers monitor their client.

Progress and provide counseling that is more timely,

more targeted and more effective.

The benefits increased client satisfaction,

more family engagement and significant time savings.

Maudey’s innovations have been generated and recognized

three ways. The successful development,

clinical testing and commercial partial launch of Maudey has been

supported by $4 million in sbir grants awarded

by the National Institute on Aging.

Also three US

Patents have been awarded to Maudey and several international

patents are pending. And in November 2022,

Maudey received the prestigious Hearing Technology

innovator award for remote care.

In summary, Maudey is timely, practical,

easy to use and uniquely designed to help both clients

embarking on their hearing aid journey

and their timeconstrained providers.

We invite you to visit htm’s website

and follow us on LinkedIn,

then contact us to learn how Maudey will benefit

your customers and your business.

Now let’s continue with our discussion with Alan letzt CEO,

maureen Wiskershin, the director of Audiology, and Dr.

Tom Powers, the executive audiology consultant.

Before we begin,

we always like to have people tell

us a little bit about themselves.


can you tell us a little about your journey into hearing care?

And I know you were involved in some other projects previously,

but hearing care is kind of unique.

And so tell us about your journey.

Sure. Well, when I went to college in May,

major in engineering,

my focus was on finding ways in my career to help other people.

So I decided to do something that’s quite unconventional

for engineering. Engineers was to minor in psychology.

And I had a feeling at that time and proved to be

prescient that that minor would be very useful.

And I found out soon in my career that I gravitated towards

human factors or how to make products or software usable for

other people by understanding how they think

and how they work. And very soon afterwards,

in seeing how family members often came back from doctors

visits a little bit overwhelmed and confused about things,

I decided to focus on human factors

for the aging and healthcare.


it just so happened I was very fortunate to marry a specialist

in public health and we decided to merge our backgrounds in

technology and public health to approach important

problems in the healthcare field.

And after going through.

Other projects in medication adherence and

senior care and long term care housing.

We saw an opportunity through the National Institute on Aging

to come up with innovations for hearing health care.

So that’s how we got here.

Got it. Maureen,

I understand you’re a clinician out in California,

and can you tell us a little bit about some of the things that

you saw clinically where this type of a product would

be really necessary and very beneficial to clinics?

Sure. Thanks. It’s a good question.

Well, as a longtime clinician,

especially as a dispensing audiologist,

your experiences show you that many patients have the same

issues and needs during that hearing bidding journey,

and so do providers.

For instance, one common patient issue is that we have.

Providers just throw a lot of information on them all at once.

Information about the hearing aids,

training on how to use them,

counseling on getting through life with hearing loss and

things like that. And most of that is done verbally,

so we consequently,

most of that information is not retained or

forgotten altogether. And as providers,

we wind up spending a lot of our appointment times during

follow up visits, repeating that same information,

often multiple times, to the same patient.


I know personally,

I’ve wished that I had it on a recording

so that I could just hit playback.

So there were things like that.

Provider issue is that

a lot of patients are not very good reporters

of their situation, their medical needs.

And providers spend a lot of time at follow up visits,

kind of playing at 20 questions, if you will,

of trying to get that information out of them.

How are they doing? Is this hearing aid filling their needs?

And things like that.

So I saw this as a perfect opportunity to

use htm’s platform to get that hearing health care information

out to the patient and to help the provider provider

and patient team along that hearing aid journey,

particularly through the hearing aid trial process.

Wow. That’s like when we were doing the course at Florida,

we noticed that counseling was a little like taking mud and

throwing it on the wall and hoping

that you hit the right spot.

So the cool thing is that you noticed what was happening and

found a procedure to improve the patient’s amplification journey.

So, Tom, many of us know you,

but there are many others who may not.

So can you tell us a little bit about your background

and what interested you and led you to maudey?

Yeah, my journey here started quite a while ago.

A lot of us in speech and hearing and getting my master’s

PhD in audiology and then going into private practice.

Like a lot of us, we thought maybe we’d go into teaching.

But I ended up meeting a couple colleague and went into

private practice in West Virginia for a number of years,

seeing patients

and there it was a whole different ball game from

obviously my PhD work, which was in physiology,

dealing with chinchillas.

So to see real human people was a real change for me,

and that led me to be in the hearing aid world.

And I’m met some folks along the way and was asked to

join siemens by the CEO at the time, helmut airman.

I’m sure you know well, Bob, and spent the next 30.

Of years working in industry in a variety of capacities

throughout the entire industry. And it was a great journey.

I then semi retired a few years ago.

My dad was having some health issues

and decided to take a little step back.

And I was fortunate enough to find some

really interesting projects along the way.

I decided to rule from consulting company was,

if it’s not fun and interesting, I’m not going to do it.

And so when Alan called and said, listen,

I have this thing that might be at the time,

he didn’t know this rule, but it might be interesting.

And I said, well, it’s also got to be fun.

And so we talked about what this project was about and it was so

intriguing, it harkened me back to my days of private practice.

And, you know, repeating that, as Maureen said,

repeating over and over the kinds of things that we,

we tend to repeat,

or asking a million questions to get that one answer that’s

going. That patient succeed with their hearing aid.

So it really was a really great opportunity.

And in the past year or so, this collaboration has, I think,

produced a really great platform for both providers and

patients to really get this journey not only started,

but really ended in a real positive way.

Great, Tom. Thank you. Well, Alan and and Maureen,

I understand there’s an interesting

kind of a story behind how

Maudey really began.

Can you guys kind of interact on that story just a little bit?

Sure. Well, I’ll start out that at one point,

Maureen was my next door neighbor,

and we had a chance to talk about lots of projects.

And when Maureen

moved to California,

we continued to be friends and to communicate primarily by.

Phone, occasionally visiting.

And when an opportunity came up for National Institute on Aging,

I called her and said, look,

I have a platform I’ve been developing for patient

healthcare that would help patients interact

better with their healthcare providers.

Do you think we can modify it or adapt it for hearing health

care and how it match up with your experiences?

So I’ll turn it over to Maureen.

So what happens when he calls?

Well, actually,

we talk a long time,

so I was pretty familiar with the types of work

that he was doing and in patient education.

And when he called me about the nih project, I said, oh,

perfect. But then we kind of had to brainstorm dormant think,


what aspect of hearing health care would be

most suited to that educational model?


Came up with hearing aid after care, basically.

So that all said, the types of information that everyone needs,

it’s kind of universal when they’re first getting hearing

aids can be available to the patient and help the provider

get the information that they need from the patient.

So we kind of combined our areas of expertise to develop a tool

that that we thought would support and enhance that journey

of both the patient and the hearing aid care provider.


that’s an interesting concept because having been sitting in

front of the computer with my slides and showing people how

to do things one, then the next one, then the next one,

and the next one all day, it really does make it different.

So, Tom,

who are the customers for Body?

Well, I think there are two, but really the most.

Important one, I think, is the patient.

The providers, in many ways sort of know what they want to do.

And patients are new to this,

especially the new hearing aid patient.

And as we all know,

we tend to today still see a fairly older population

when we talk about fitting hearing aids.

A real patient population is that group of people who might

not be tech savvy. And we’re seeing older folks.

I guess I almost include myself there, being, oh, no,

we can’t include ourselves at all,

use their phone and use some basic techniques there.

But again,

they also have the issue of potential some cognitive issues

and may not be all full blown dementia or anything else,

but older folks tend to have a different way of learning.

A different way of understanding a different mode.

And Alan and the group there have been

better understand that better than I do.

So the idea here is that for those folks that age demographic

really have some pretty specific needs and need to be, I think,

looked at and information provided in a very specific

way that I’ll use age appropriate in a sense.

We all know talking to someone who’s 65 or older is,

for some of us,

easier than talking to somebody who’s 20 because

they use lingo that some of us don’t understand.

And I think what’s most important

is that they can use and reuse.

So the patient gets to see that over and over by

using Maudey and then the provider, I think,

is the other real customer because it allows

them I will talk more about this later

to expedite some of that process that we know has.

Has taken a long time for patients

to get to the end of their journey.

And I think both the patient and the provider are helped by us

giving them a tool that allows them to get to the

end of the road quicker.

I’ll use that term.

Yeah. Bob, Bob, let me just add one other thing.

Sure. These are from human factors.

There are really two major components to it.

One is usability of technology,

like how you log in and navigate through screens on a computer.

But the second part is the content and making the content

easy to understand, easy to follow and engaging.

And that involves many years of study we’ve

done in research and health literacy.

So we’ve applied both of those factors,

the usability ability for technology and the health

literacy, for the content to come up with money.

Of course, that makes a big difference.

Some of us that used.

Computers in our careers and developed as the computers got

a little better, a little bigger,

and did more stuff and all that,

but there’s others who never really

had to use computers at all.

And so it’s great that you’ve got

some easy interfaces and so on.

Can you tell us a little bit about some of the

things that you’ve seen in Benefits for

using this product with your patients?

Well, the patients, I think,

get a real sense of confidence and because they really are

empowered to manage their care, to be involved in their care,

the providers, again, I think, just in a really quick snapshot.

If they look at the patient reports they’ve used,

Maudey get a very good picture before the patient comes

in for their follow up visit, of how they’re doing,

what their issues are.

So I think they both benefit in very important ways and

very valuable ways in a very easy, quick format.


do you guys see some benefits for providers here as well?

I mean, as a former provider, I can see a lot of benefits there.

But what are the benefits for providers

from your point of view?

From my point of view,

I think it is a little bit like what we’ve touched on already is

when it frees up some of your time that you

have spent repeating the information.


the patient can view it at their home,

at their time frame, view it as often as they need to.

And I think even more importantly there is

that the family can be more easy involved.

I know I’ve had patients come in for visits and say oh gosh,

can you call my adult child or spouse?

They couldn’t come with me, or maybe they live in another city.

I need them to know this.

Can you tell them that what you just told me?

So this way? I think on this platform,

what’s also very nice is that we can have the family more

involved and caregivers, who can also use this as a resource,

and that tends to improve patient outcomes and positive

feelings about their experience.

Providers want to free up a little bit more

time to see maybe seeing more patients.

We know that everybody’s schedules are slammed

these days, and they can use that extra time,

maybe seeing new patients. But also,

I think the biggest benefit to the provider using the patients,

using Maudey,

is knowing what’s going on with that patient before they

come in and see you again for a scheduled visit.

I think they also through you.

Of some of the features that are on Maudey can

avoid some of those unscheduled visits,

those unplanned visits for can you tell me that again?

Or I can’t remember how to clean my hearing aid.

Or, heaven forbid,

those ones that come in on that very first follow

up visit and say, Here, take these back,

because they haven’t had any sort of you didn’t

know anything was going going on with them.

So between a few clicks and one or two screens,

the provider gets a very clear idea of how that patient

is doing. I can also see the real benefits of this.

In my practice, I had patients that live 150 miles away.

They’d drive in 3 hours and then we’d have ten minutes of hi,

how are you? A few minutes of all oh, gee,

this is how that works and this is how that works and this

is the way it goes.

And then another ten minutes,

I’ll see you later.

And then they drive another 3 hours back home it’s.

So here we are

with a way in which they can get a lot of peripheral information

and even maybe some adjustments at the same time or in

a different time but you know exactly what’s going on.


do you guys, as the CEO and consultant and so on,

do you see some benefits for providers

that Maureen may have found as well?

So I think part of that is the ability for them to go

through some of the features within the videos.

The troubleshooting and I think that’s a really important

piece here, this troubleshooting guide section,

section of Maudey where we run them through the

typical kinds of issues that they’re going to have.

And to your example,

somebody that drives that far to find out there’s.

That they have their battery and upside

down or something pretty simple.

Those are things that hopefully they can take care of and

or the troubleshooting Guide will work through that.

And if it doesn’t,

then they can try to schedule a zoom call first and

if it’s really necessary, come into the office.


the freeing up the time thing is nice to see patients as well,

but it also frees up the time for those

patients that really need that time.

We see audiology practices now expanding beyond just

hearing aids per se, because if you’re seeing peds,

they take a lot of time.

pediatric patients take a fair amount of

time that really needs to be invested.

tinnitus another aspect that people are

adding into their practices these days,

we can go on here in conservation, et cetera.

So as we see practices expanding

yes, there’s 40 hours in a week, and I guess you could.

Add more,

but it’d be nice to try and fit that all in that same 40 or 50

hours and just be a lot more efficient for both

patient and provider. I think that’s also, Tom,

I think the idea of a clinical hour and how

much it costs to have a clinical hour,

you’re maximizing as much of that as possible.

So comments? Alan yeah, a few comments.

One is

over the last several years in developing Maudey

we’ve talked to lots of patients and lots of providers.

But one of the common elements we’ve had

in our conversations with providers is,

and this is sort of underscore what

maureen and Tom were saying,

we’re so busy and we take the work home in the evenings

and come in on the weekends in all these different hours.

And a few of them even said when we described the Maudey concept

to them as we were developing it, but maybe I’m too busy.

To implement Maudey

and my response to them is if you feel you’re too busy

to implement Maudey, then you really need Maudey.

That should be number one on your list.

How much time does it take to implement mahdi into a practice?

We provide a twelve minute training video which teaches the

audiologists and other staff members

how to use the morty website.

Second, we provide, if they’re interested,

a training session for 30 to 60 minutes to review

things after they’ve reviewed the training video.

We also provide lots of ideas for them on how to implement

Maudey within their practice from a procedural point of view,

and then they can adapt it based on their staffing

and responsibilities between the audiologists.

Technicians and administrative staff.

So based on our clinical trials and working with some practices,

it should be no more than 2 hours to get Maudey up and

running and have everyone understanding their

responsibilities, including Maudey coordinator. Well,

we all know that even though we like to think Tom and Maureen,

we like to think they’re we’re the main people in the office,

that we are going to do all this stuff.

Guess who? It’s the front office people.

It’s the person who’s running the computer and scheduling

appointments and rents on the phone and

so on that really actually run the place.

So having something that makes their job easier as well as

our jobs easier is going to really

be a benefit to the clinic.

So did you notice any glitches?

Tom and Maureen as clinics have actually implement

mahdi program into their practice.

I’m not sure glitches is quite the right word.

It’s getting acclimated to it, perhaps.

And we find that an important

aspect of Maudey is how it’s presented to the patient.

And if the provider or the office

has shown or expressed their value or what they think the

value of it is, and say, this is going to help you so much,

it’s going to help me so much.

And it’s easy set up, we’ll help you with it if you need to,

but it’s just a really wonderful thing.

Then the patients are going run with that.


that’s been my experience so far.

Initially, the providers are going.

Like I’ve got to learn this through that.

But mainly it’s just getting familiar with what features it

can provide and what value it has and

then express that to the patient.

Yeah, I think Bob, you sort of hit that on the head.

And that is

we as clinicians think we need to do it all.

And I think you see practices beginning to realize

that they need the front office person,

an audiology assistant or some other type of role,

whatever we want to call those folks.

One of those roles that we’ve discussed a lot is we’ll call

it the Maudey coordinator who sort of really is the expert,

if you will,

and can almost be the person who sort of assigns task.

And I almost loved that when I was

working full time at siemens.

I had a lot of people reporting and one

of the things was always, listen,

you need to do what you need to do and if you need me,

come and see me.

But there’s lots of things that need to be done.


And so I think that’s a hard thing for many clinicians to let

go of. And I think Maudey can help in many ways to do that.

Because if that coordinator is assigning responsibilities to

the front office person to send out the supplies that are

ordered or set up the zoom call or you know what?

This is something, let’s say if it was your practice.

Bob. Bob,

you really need to get a hold of Bill because he’s struggling.

And I can tell from what I see in the report here,

this needs to escalate to the audiology level.

This isn’t a simple task.

And so I think as you triage those kinds of activities,

maudi could be a huge benefit to

getting them to the right person,

which also means you save a lot of time

because the right person does the job.

Bob doesn’t need to pack up batteries and send them out

in your practice. Right. Somebody else can do that.


And I think the efficient use of those individuals

makes them feel better. It makes us.

Gives us a lot more time to work with the

patients who really need our care.


I’m sure you guys have technical support in

case there are some issues that happen,

and I’m sure there’s technical support that supports Maudey.


so the way we set it up is that

we train the audiologist and their staff to provide support

for the patients. Unfortunately, up to now,

there’s been close to zero support.

It’s been quite incredible that patients haven’t called up with

problems in using Maudey and have gone through the whole program.

But software is software, and we have excellent programmers.

We do countless hours of testing to squeeze all the bugs out,

but no one who developed software could guarantee

that their software will be 100% bug free.

So I can tell you personally.

One of the things that bothers me in our modern computer era is

that when you try to communicate with companies, you get chat,

bots and websites, but you can never talk to a person.


That drives me crazy.

So I would never set up a company like that.

So we have initial contact through emails,

through the audiologist website,

but with the option in if there’s a problem that requires

conversation to schedule a phone call so someone doesn’t have

to be on hold for 3 hours waiting for a support person.

And then we’ll talk to them and talk them through the problem.

Fortunately, most of the few problems have come up.

The solution was reboot your computer.

That’s a good one.

I still remember the time when you’re you called into a

computer place, they said, can you plug in your computer?

We all kind of remember those days.

I think


Now, a lot of, like,

hearing aid manufacturers and others kind of have products

that they presented somewhat similar to Maudey

Can you tell us some of the differences that are with maudi

that we wouldn’t get with some of these other solutions?

I think the main difference is that maddie tends to be,

in both ways,

complementary in terms of being an adjunct to the apps and

features that the hearing aid manufacturers have implemented

for remote I call it remote care.

maudi has the ability for not only, as Alan mentioned earlier,

that we’ve used the whole idea of human factors to be sure

that those videos are appropriate in terms of length.

They’re all four or five, six minutes long.

They’re not huge videos that people get bored halfway

through in ten minutes and say, I’m done.

The language level, grammar, et cetera,

is geared primarily for the typical, say,

hearing aid population.

So I think that’s the advantage there.

And many of those, the apps that the manufacturers listen,

I was there for many years put together,

now run mostly on people’s phones.

That’s a pretty small screen.

And if people also have visual visual

issues now we’ve got a problem

on your laptop. It can run on a tablet,

and we have the capabilities to cast that

to your TV so that not only you,

but your family members can watch those videos

and also the troubleshooting, et cetera.

So it’s a lot easier platform for many people than

having to watch those things on your phone.

We know that’s great for 20 year olds.

We see them all on race restaurants and we go out

there all on there because they can see very well.

I still have to put my glasses on when I have to read.

So I think those are the main differences from my perspective.

And maybe Maureen also comment.

Yeah, Tom, you touched on a lot of good points there,

and I agree completely.

I would just also say that it’s complementary and

that the manufacturers apps, besides, yes,

tending to be used on a cell phone and tiny screens,

I hate them myself, being a hearing aid wearer also,

but that it’s

product specific. Basically, the manufacturers are saying, okay,

here’s how to use our product.

Here’s a few extra little things you might find helpful,

but they’re not really very engaging.

I know my own patients very rarely got into the

apps other than using it as a remote control,

maybe for their hearing aids.

So the one thing I like about Maudey well,

I like a lot of things about it.

One of the main things I like about

it is that it has everything.

The patient needs in one easy to use package.

It has the video conferencing,

the educational,

the troubleshooting communication tips,

everything that they’re going to need to

get through this journey is in one place,

very easy to use

tool and more.

And maybe could also just address the

reports and alerts also. Okay, yeah,

I guess format not really

important, I think,

Maureen because

having some knowledge,

as you have alluded to before the patient actually

gets there or maybe there’s enough,

you just make a call and they don’t even need to come in.

So how are these reports helpful in the clinical situation?

Well, I think there are two aspects of that.

One is when the provider, when the patient is enrolled.

The provider can set alert levels.

So you might have a patient say, like,

if they’re scoring,

rating themselves low on satisfaction or comfort with

their hearing aids, I want to know about it really soon.

Then that’s where that coordinator kind of comes in,

looks at the alerts and say, oh,

this one needs to be addressed by the audiologist

or the provider. This one, oh,

they just need

batteries. I can take care of that.

So there’s that aspect of it as the alerts.

Second one is, as the patient is using maddie,

they’re answering some questions. They’re rating how,

when they set their goals for their hearing aids,

what they want to accomplish,

what they want to hear better and rate their progress

on the meeting those goals.

That’s one big thing.

But they’re also they’re doing these educational modules

they’re going through, answering questions about that.


Using the troubleshooting guide.

They’re rating their satisfaction with their hearing

aids in various settings. Indoors, outdoors, quiet, noise,

that sort of thing.

And that is all recorded by Maudey and it is displayed

in just a graphic display on one or two,

I would guess, screens. Is that right?

When they look at that report, and like I said,

it’s a very quick,

easy access snapshot of where the patient is anywhere along

the line in that hearing aid fitting process and in reaching

their goals and their satisfaction levels.

Ultimate outcome of the trial period.

I’ll let in Bob,

that the Maudey on the patient’s web website also shows graphs,

which basically are reports of the patient’s basic progress.

So a family member can.

Click on Maudey and with Once they log in two clicks,

see the graphs and see how their loved one,

their communication partner is doing with their hearing aids.

Thanks for adding that.

I would see things from that provider or blinder, of course,

you know, and that’s kind of where all of us are.

That’s why we threw mud on the wall

forever and hoped it was counseling.

That’s why we did a lot of the things that we’ve always done.

And I think Tom is very correct in the fact that the COVID did

a lot for the remote care of patients building

things where we can do some tuning,

maybe even beginning to be able to do some evaluation

things which may be here some places,

but not so many and e not so much others.

So all of that is almost a logical kind of

a progression to where we are with.

With Maudey and some of the other remote care techniques.

So should we do just one review of the benefits

of Maudey before we kind of

end our discussion?

Yeah, I’ll sort of jump in, I guess.

The benefits really flow in two directions.

One, we’ve discussed both the providers and the patients.

For providers, I’ll go there first.

I think the ability to see the patient and how they’re

succeeding. I’ll look at it in a positive way.

How they’re succeeding in their journey through the reports,

how many hours they’re wearing their device,

what’s their satisfaction with it,

how they’re achieving their goals.

The provider gets to see that for the paid.

I think that the big aspect for me is the fact that

they’re empowered through use of model.

They’re empowering themselves to really take somewhat control

and really take the bull by the horns in this journey.

And that’s something that I don’t think we’ve challenged

patients enough over the years, certainly early on in my career,

that we sort of put a device on them and give them some

instruction, then in some ways send them on their way.

I don’t want to be too simplistic about it,

but we really now need to empower them to take that

control, which then allows them to do a better job.

The communication strategies that are in some of the videos

in Maudey give people some great instructions on how to

approach going to a restaurant for dinner, et cetera.

And even though we talk about that,

it gets lost because they’re so focused on how to

get it in their ear.

They forgot about that part.


I think those are the two big aspects that both sides

participate in this success. And when you have that success,

everybody’s happy and that’s the goal.

It’s almost like it sounds like it’s almost like, okay,

I’m going to go to dinner with the kids and

the whole family tonight at this place,

and can I pull out that particular segment

and see how I’m supposed to do it?

Which is you can’t go to the clinic and

see how you’re supposed to do it.

But pulling out something that would

be easy would really be a benefit.

Between my many discussions with Tom and

maureen and also with other audiologists,

one thing that is very are common is patients come into

the audiologist office for their first

visit and they’re overwhelmed.

I think every audiologist. Will say,

and I think everyone in the call today will say that

it’s good to have a family member with them,

but it’s not always convenient for the family

member to come to that appointment.

So Maudey seeks to fill in those really important gaps to make

the journey much less overwhelming for the patient and

also convenient for both the patient and the family member

so they can do things in a home that don’t require

are scheduling off his visit, taking off from work,

and trying to fit into a busy schedule.

My congratulations to Alan and your company for including

clinicians and those who have been in the industry for a very

long time as part of the research and development and the

implementation of such program that we’ve just

needed for a very long time in our profession.

I’d like to encourage colleagues to consider the Maudey program.

And go to

I also want to thank Alan, Maureen, and dr.

Tom Powers for participating in our discussion today about a

product that offers patient centered care while

maximizing our valuable clinical time.

Thank you very much for being with

us us at this week in hearing.

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About the Panel

Bob Traynor - Co-Host, This Week in HearingRobert M. Traynor, Ed.D., is a hearing industry consultant, trainer, professor, conference speaker, practice manager and author.  He has decades of experience teaching courses and training clinicians within the field of audiology with specific emphasis in hearing and tinnitus rehabilitation. He serves as Adjunct Faculty in Audiology at the University of Florida, University of Northern Colorado, University of Colorado and The University of Arkansas for Medical Sciences.

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