HearUSA Unveils Innovative Hearing Centers of the Future, Aiming to Redefine the Hearing Care Experience

May 12, 2023

PALM BEACH GARDENS, FLORIDA — Hearing care retailer HearUSA has revealed its plans to launch a series of innovative Hearing Centers of the Future throughout 2023, with the first center opening this month in Palm Beach Gardens, Florida. These state-of-the-art centers are designed to offer clients a novel hearing care experience tailored to their specific needs and lifestyle, aligning with the brand’s commitment to “delivering the Sound of the New Age”.

The centers boast a contemporary and inviting design concept, incorporating open spaces, product displays, and cutting-edge in-center technology such as QR codes, iPads, and interactive displays. Key touchpoints within the centers include a welcome hub, solutions wall, and professional consultation rooms, providing a serene environment for clients.

The centers boast a contemporary and inviting design concept, incorporating open spaces, product displays, and cutting-edge in-center technology such as QR codes, iPads, and interactive displays

Within this consumer-friendly atmosphere, licensed Hearing Care Professionals (HCPs) guide clients in exploring a range of prescription hearing aids from brands such as Widex and Signia, as well as Over the Counter (OTC) hearing aid solutions from Sony.

Clients can access valuable information to improve their hearing health, undergo complimentary hearing evaluations, test simulated hearing environments, and experience the latest hearing aid technology in the comfort of a state-of-the-art sound experience room.

The Sound Experience Room

James Gilchrist, President of HearUSA, acknowledged the rapid evolution of the healthcare industry, highlighting the disruptive impact of new service models and technological advancements that grant clients greater control over their care.

“The world of healthcare is rapidly changing,” said James Gilchrist, President of HearUSA. “New service models are disrupting the traditional ways we access care, and technology is giving clients more control. In this new landscape, HearUSA is setting a new standard in hearing care, in partnership with our HCPs, to create an entirely new way to learn about and access better hearing health. We believe this new standard will help prospective clients to understand hearing care in a new way, become engaged with a learning process that puts them at the center of the experience, and empower them to take the next step and schedule a hearing evaluation that could change their lives for the better.”

–James Gilchrist, President of HearUSA

The Center of the Future also prioritizes programs aimed at enhancing the skills and knowledge of HCPs, positioning HearUSA as a crucial resource for both current and future industry professionals. The Palm Beach Garden center features the HearAcademy Learning Center, where HCPs can access ongoing educational training to remain up-to-date with technological advancements and ensure clients receive high quality hearing care at all HearUSA centers nationwide.

Furthermore, HearUSA is launching the Hearing Instrument Specialist (HIS) Apprentice Program, providing a pathway for Client Experience Specialists and external candidates to gain the necessary education and clinical experience to become licensed Hearing Care Professionals.

HearAcademy Learning Center will offer ongoing educational training for HCPs to remain up-to-date with technological advancements and ensure clients receive the highest quality of care

Gilchrist explained that the HearAcademy Learning Center’s mission is to empower teams to deliver Simply Excellent Hearing Care. The comprehensive onboarding and orientation process ensures ongoing professional development through personalized education programs. The HearAcademy serves as a strategic asset for HearUSA, strengthening its relationship with leading hearing aid brands like Widex, Signia, and Rexton, while fostering a sense of community among providers.

“The mission of the HearAcademy Learning Center is to empower our teams to deliver Simply Excellent Hearing Care,” Gilchrist explained. “We support them from the start of their employment with us through our comprehensive onboarding and orientation, and continue to develop their professional skills with personalized, continued professional education.”

By offering a client-focused and welcoming environment that promotes learning and immediate improvement in hearing health, HearUSA is committed to delivering the highest quality of professional hearing care. Simultaneously, the company is investing in career advancement and ongoing training programs to benefit their valued Hearing Care Professional partners.

While the Palm Beach Gardens and Vero Beach centers are already operational, additional Center of the Future locations will be announced in the coming months.

For more information on HearUSA, visit www.hearusa.com.


About HearUSA

HearUSA is a global leader in hearing health. With our extensive network coverage, advanced online services, and pioneering technology, we are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. Drawing on the expertise and hearing care services of over 360 owned hearing centers and more than 4,000 network hearing care professionals, we are helping more people take charge of their hearing health, making wonderful sound part of their everyday life. Find out more about us at HearUSA.com.


Source: HearUSA

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