Apr. 13, 2011
Two things happened last week that prompted me to conduct a Communication workshop for my employees. One was between two workers that were not communicating well and bad feelings were escalating, the other was reading an article (http://www.kevinmd.com/blog/2011/03/label-interaction-difficult-patient.html) on Dr. Kevin Pho’s blog about looking at the situation as not about the “difficult patient” but more of the situation the